Privacy Policy
Last updated: November 3, 2026
This policy explains what personal data Tipii' collects when you use the Tipii' app (iPhone and Android) and the tipii.fr website, why, who it is shared with, how long it is kept, and how to exercise your rights.
1. Who we are
The data controller is Tipii', 23 rue de la Performance, 59666 Villeneuve-d'Ascq, France.
For any question about your data: contact@tipii.fr.
2. The data we collect
Data you give us
- Customer account: first name, last name, email address, phone number, date of birth (optional).
- Orders: shipping and billing addresses, products ordered, order history.
- Your creations: the photos, text and layout choices you add to your projects (albums, prints, calendars…), including your drafts.
- Contacting us: the messages you send to customer service.
Data collected automatically
- App usage: screens viewed and actions taken (for example, adding to the cart), to measure audience and improve the app.
- Technical data: device model, system and app version, technical identifiers, crash and performance reports.
- Notifications: a notification identifier, if you agree to receive them.
Data we do not collect
- Payment: your card details are entered on the secure checkout page of our e-commerce platform and our payment providers. Tipii' never has access to them.
3. Permissions requested by the app
The app only asks for access when you need it. You can refuse or withdraw it at any time in your device settings.
| Permission | Why |
|---|---|
| Photos | Adding your photos to your creations. Only the photos you choose are uploaded. |
| Camera | Taking a photo to add to a creation. |
| Notifications | Keeping you informed about your orders and our offers. |
| Location (iPhone, while using the app) | Pre-filling your shipping address at checkout. |
| Ad tracking (iPhone) | Measuring the effectiveness of our ad campaigns, only if you allow it. |
4. Why we use your data
| Purpose | Legal basis |
|---|---|
| Creating and managing your account | Performance of the contract |
| Producing, shipping and tracking your orders | Performance of the contract |
| Keeping your creations and drafts | Performance of the contract |
| Loyalty programme (ti'points, rewards balance, referral) | Performance of the contract |
| Answering your requests | Performance of the contract or legitimate interest |
| Audience measurement, bug fixing, app improvement | Legitimate interest |
| Marketing emails and notifications | Consent, which you can withdraw at any time |
| Ad measurement | Consent |
| Accounting and tax obligations | Legal obligation |
5. Who we share your data with
We do not sell your data. We only share it with the service providers needed to run the service, who act on our behalf and under our instructions:
| Provider | Role |
|---|---|
| Shopify | Online store, customer accounts, orders, payment |
| Shopify Payments, PayPal, Apple Pay | Secure payment |
| Our creation technology partners | Creation tools: your photos and projects are processed and stored there |
| Our partner printers | Producing your orders |
| Colissimo and our partner carriers | Delivery |
| Our loyalty programme provider | Loyalty programme |
| Klaviyo and our other email providers | Emails and notifications |
| Google Firebase | Audience measurement, crash reports, app configuration, notifications |
| Ad measurement on iPhone, if you allow it | |
| Google Cloud | Hosting of our servers, in the European Union |
| Sentry | Error monitoring for our servers |
Some of these providers may process data outside the European Union, in particular in the United States. These transfers are covered by the safeguards provided for by the GDPR: an adequacy decision of the European Commission or standard contractual clauses.
We may also disclose your data when required by law.
6. How long we keep it
| Data | Retention |
|---|---|
| Customer account | As long as the account is active. It is deleted at your request, or after 3 years of inactivity. |
| Creation drafts | 6 months without any change on your part |
| Photos and projects of an order | 6 months after the order |
| Orders and invoices | 10 years (accounting obligation) |
| Audience measurement and technical reports | 13 months at most |
| Marketing data (emails, notifications) | 3 years after your last contact with us, or until you withdraw your consent |
7. Deleting your account
You can delete your account at any time:
- in the app: Account › My information › Delete my account;
- by email, at contact@tipii.fr.
Deletion erases your account and your personal data, except what the law requires us to keep, such as invoices.
8. Your rights
Under the GDPR, you have the right to access, rectify, erase, restrict, object to the processing of, and port your data, as well as the right to withdraw your consent at any time. You can also set instructions on what happens to your data after your death.
To exercise these rights, write to us at contact@tipii.fr. We reply within one month.
If you believe your rights are not being respected, you can lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr).
9. Security
Your data travels encrypted (HTTPS) and is hosted by providers that apply recognised security measures. Only the people who need it have access to it.
10. Children
Tipii' is not intended for children under 15. We do not knowingly collect their data.
11. Changes
We may update this policy. The date at the top of the page shows the latest version. If there is a significant change, we will let you know in the app or by email.